Self-Help Desk

The Housing Industry Association (HIA) and the Masters Builders of Australia (MBA) are the main associations for builders.
They will take complaints about members, but their primary obligation is to the member.

You can contact your Consumer Affairs / Fair Trading offices.
Some states have specialist building regulators and tribunals with dispute resolution processes that you can use.

Hon Ed Husic MP

Federal Minister

Master Builders Australia

HIA

Australian Building Codes Board

ACT

Ms Rebecca Vassarotti MLA

Minister for the Environment; Heritage; Homelessness and Housing Services; Sustainable Building and Construction

Department of Planning - ACT

HIA - Canberra

New South Wales

Hon Anoulack Chanthivong MP

Minister for Better Regulation and Fair Trading; Minister for Industry and Trade; Minister for Innovation, Science and Technology; Minister for Building; and Minister for Corrections

Service NSW

NEW SOUTH WALES Department of Fair Trading

HIA - Sydney

More New South Wales resources

Northern Territory

Hon Joel Bowden MLA

Minister for Infrastructure, Planning and Logistics; Minister for Business and Jobs; Minister for Skills, Training and International Education; Minister for Tourism and Hospitality; Minister for Recreational Fishing

Northern Territory Consumer Affairs

HIA - Darwin

Queensland

Hon Meaghan Scanlon MP

Minister for Housing, Local Government and Planning and Minister for Public Works

Queensland Building and Construction Commission

HIA - Townsville

HIA - Sunshine Coast

More Queensland resources

South Australia

Hon Nick Champion MP

Minister for Trade and Investment, Minister for Housing and Urban Development and Minister for Planning

SOUTH AUSTRALIA Government

HIA - Adelaide

Tasmania

Hon Madeleine Ogilvie MP

Minister for Advanced Manufacturing and Defence Industries, Science and Technology, Arts, Workplace Safety and Consumer Affairs, Corrections and Rehabilitation